Enquiry Triage Questions for Machine Moving Businesses
1. Basic Contact Information
- Name
- Company
- Phone number
- Job title (optional but useful)
2. Project Overview
- What do you need help with?
- Machinery relocation
- Machinery installation
- Machinery removal / decommissioning
- Factory relocation
- Heavy lifting / lift & shift
- Storage or logistics
- Other
- Brief description of the project (Short free text field)
3. Location Information
- Current machinery location
- Destination location
- Is this:
- Same site move
- Different site (same country)
- Cross-border relocation
4. Machinery Details
- Type of machinery
- Number of machines
- Approximate weight of the heaviest item
- Dimensions (if known)
- Is the equipment currently:
- Operational
- Disconnected
- Decommissioned
5. Access & Site Conditions
These questions help avoid surprises.
- Is the machinery located:
- Ground floor
- Mezzanine
- Basement
- Multiple floors
- Are there any access restrictions?
- Narrow access
- Height restrictions
- Confined space
- Crane access required
- Unsure
6. Project Timing
- When do you need the project completed?
- Urgent (within 2 weeks)
- 1–2 months
- 3–6 months
- Planning stage
- Do you have a shutdown window or fixed project date?
7. Additional Services Required
- Do you require support with:
- Mechanical disconnection / reconnection
- Electrical disconnection / reconnection
- Transport
- Storage
- Packaging / export packing
- Project management
- Unsure
8. Documentation / Drawings (Optional Upload)
- Upload photos of machinery
- Layout drawings
- Transport dimensions
9. Final Qualification Question
- How did you hear about us?
- Referral
- Existing client
- Other